Effective 1 August 2026
Information we process
- Account and contact details supplied during registration.
- Business, Branch, operational and team information entered by authorized users.
- Device, session and security events needed to protect access.
- Support messages, feedback and optional screenshots you choose to submit.
- Subscription, license and manually recorded payment references where applicable.
Why we process it
We process information to provide the platform, authenticate users, enforce permissions and organization isolation, support business workflows, operate subscriptions, investigate problems and improve LUMA.
Sensitive information
LUMA support and feedback forms must not contain passwords, access tokens, payment credentials or private request headers. We do not intentionally request those values through feedback channels.
Protection and access
LUMA uses encrypted transport, protected sessions, scoped permissions, organization isolation and security-relevant logging. Authorized users may access only the information permitted by their organization and role.
Retention
Information is retained while needed to operate your account, meet legal or security obligations, resolve disputes and maintain legitimate audit records. Retention may vary by record type and applicable requirements.
Your choices
You may request assistance with account information, access or closure by contacting support. Some audit, transaction or legal records may need to be retained after operational access ends.
Contact
Privacy questions can be sent to support@lumabizsuite.com.